Toshiba America is a multi-billion dollar Fortune 500 company and the leading manufacturer of notebook computers to the American market. In order to maintain its leadership position and provide the highest level of customer
service, the company centralized administration of its data with CASAHL Replic-Action.
Toshiba
needed to enhance its collaboration capabilities to increase administration
effectiveness and, ultimately, to better serve Toshiba’s customers. The
company’s data warehouse gathered information for the management and sales
teams. However, Toshiba needed integration technology to centralize
administration of data, create management reports, and to distribute select data
to its sales team.
Replic-Action
was the only integration and collaboration software robust enough to achieve
these goals. Toshiba set up Replic-Action to allow two-way dialogues between the
sales and service representatives and the company’s central database. This
collaborative data is then used for management reports and is distributed to the
sales team.
Since implementing Replic-Action, automated information exchange has been consistent
and reliable. Administrative and management staff have been able to take full
advantage of the collaboration efforts to streamline operations. By having
up-to-date information at their fingertips, the sales force is experiencing
higher levels of productivity. As a result, Toshiba’s customers are receiving
higher levels of service and the company is maintaining its leadership position
in this highly competitive market.
Challenge